Shipping & Returns
Shipping
Orders typically ship within 24 hours of payment. For Pre-Order and Back-Order items, please see the item description for shipping times.
Pre-Order Policy:
Please read before placing a Pre-Order-
When ordering a Pre-Order (or Back-Order item) all other items in the cart will be shipped with the Pre-order item. That means if a Pre-Order items ships in 1 month, the remaining items will also ship in a month's time. If you want non-pre-order items shipped right away, please add them to a separate cart and check out with a separate order. Orders cannot be partially fulfilled or partially cancelled.
Pre-Order and Back-Order purchases will be charged to your Card/PayPal immediately upon purchase. Orders can be cancelled before shipment, but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
As always, please feel free to reach out with any questions you may have at sales@pokekitsu.com
Returns
Due to the nature of sealed product in the TCG industry, we do not offer returns. However, if something arrives damaged or not as described; PLEASE feel free to contact us at sale@pokekitsu.com. We want to make every transaction enjoyable for each Pokemon trainer out there!
Cancellations are okay, but only cancellations prior to shipment. These are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made. Thank you for understanding.